When ordering online, the Customer agrees not to use the clothes for commercial purposes or resale.

The Customer can select as many products as he or she wishes, these will be added to the “Cart” and will be visible at the top right of the page.

The Customer will proceed to the purchase by clicking on “Order”.

The summary of the order can be found in the Cart. This field shows the list of selected products that the Customer can modify or remove, as well as their price and delivery fee, and allows the use of a promotion code.

Once the “Cart” is validated by clicking on “Proceed with the order”, the Customer will be brought to indicate a shipping address, a billing address if different, as well as the payment method. At that stage, the Customer will also be asked to tick a box accepting the general terms of sale.

After validation of the payment, once the order has been placed and validated, an e-mail confirming the order will be sent automatically to the Customer.

If the e-mail confirming the order is not received, the Customer is asked to contact us via e-mail or telephone. We advise the client to print or save the e-mail confirming the order.
Once the customer has received the order confirmation email, the order cannot be modified.

Every order is submitted to our prior validation and is only officially confirmed once the Customer receives an e-mail confirming the expedition of the article(s) followed by the bill and the tracking number of the parcel.
The Customer will find the bill in their customer area in the “Orders” section by clicking on “My account” at the top of the page.

We reserve ourselves the right to block a Customer’s order until its resolution for the following reasons: unavailability of servers, a default of payment, the transaction represents a risk, a wrong address or any other problem regarding the Customer’s account, an order made by a minor, unavailability of the product, an input error that causes the product to be listed at the wrong price, a mistake in the promotional offer, We suspect the purchase for commercial purposes and resale.

In case of an order cancellation, an e-mail will be sent to the Customer.

The prices indicated on the site are calculated including the 20 % VAT rate in force in France. These prices do not include the cost of delivery. Shipping costs may be added when placing an order.
Regarding sales outside the European Union, customs clearance, payment of duties or taxes, are the responsibilities of the Customer.

However, we agree to invoice the products ordered at the prices indicated at the time of the registration of the order.
The prices applied are confirmed to the Customer when validating the order.

Promotional offers can appear on the website. They are only valid for a limited time and may only concern certain products. We reserve the right to end any offer without prior notice.
The promotional offers on this website are exclusively reserved for orders online and are not applicable in stores.
If the Customer purchases a product in-store that is the subject of an exclusive promotional offer online, he/she cannot ask to be refunded the difference in price.

The reduction applied to the selling price can be presented in two ways, either by a direct percentage remittance on the selling price or the use of a promotion code.
The percentage remittance on the selling price and the discounted sale price are displayed on the product(s) concerned. Remittances cannot be used in combination with any other type of sale promotion.
Every promotion code, in order to be valid, must be entered during the process of placing the order.

If the Customer uses a payment method such as an international credit or debit card, he/she may be charged additional bank charges by the bank or banking provider who will determine the applicable exchange rate.

Tax refund is neither available online at www.bombondealgodon.com nor is it available in stores.
Since the storekeeper is free to apply the tax refund, the buyer cannot demand it from the seller.

Payment is made in its entirety once the Customer places the order.

Paypal and Stripe are the online payment methods available on this website. The transactions made on this website are secured by these technical service providers.
The Customer can pay by credit or debit card even without owning a Paypal account.

Payment is made online by the following payment methods: Visa, Mastercard, American express.

Private sales and sales are exclusive to the online sales site.

In the case of a return concerning a purchase during an exclusive private sale on the online sales site, or a purchase of a product that has been sold off, the Customer will be reimbursed for the totality of the order including: the price of the product(s) and the delivery costs. The costs of return are at the expense of the Customer.
For a return outside France, taxes and customs duties paid upon delivery are not refunded.

For a return outside France, taxes and customs duties paid upon delivery are not refunded.
The return and refund procedure is indicated in your customer area in the “Exchanges & Returns” section by going to “My Account” at the top of the page.

Certain personal data, such as name, e-mail address, postal address, are necessary to process orders. They are strictly confidential and will never be shared with third parties.
On rare occasions, this information may be used to enable the Customer to benefit from the brand’s new products and/or promotional offers.

In accordance with the French law “Informatique et Liberté” of January 6, 1978, as amended by the law of August 6, 2004, the Customer has the right to access, rectify, modify and delete data concerning them. He can send us an e-mail to the e-mail address info@bombondealgodon.com for any action.
The customer can also modify their personal details from their customer area by going to “My Account” at the top of the page, by identifying himself using their email address and password.

All information exchanged to process orders is encrypted using the SSL (Secure Socket Layer) protocol. These data can neither be detected, intercepted nor used by third parties.

We reserve the right to delete without notice customer accounts created by minors, accounts suspected of fraudulent use, and illicit manipulation to take advantage of us or damage our online sales site, multiple accounts, accounts with regular payment problems.

Any customer account where acts and abuses contravene the general terms and conditions of sale mentioned below.

In the event of force majeure, beyond our control, such as strikes, riots, wars, bad weather, natural disasters, epidemics, transport blockages, government or legal restrictions, Internet or telecommunications network breakdowns, regulatory changes in forms of marketing, fire, aggravated theft, shortages of supplies or equipment, intentional deterioration of equipment or data, a case of force majeure at our suppliers, situations where We cannot commit ourselves to respect the general terms and conditions of sale, in particular during a delivery or a return and refund procedure, We are obliged to contact the Customer by e-mail to inform him of the situation within an estimated period of 3 to 5 days.

The obligations of both parties shall remain suspended for the duration of the force majeure event without compensation. The waiting time may vary depending on the severity of the situation. Beyond 3 months, the transaction can be cancelled at our request or at the request of the Customer without compensation on both sides.

The Customer connects to the site www.bombondealgodon.com under their responsibility, We can in no way be held responsible for misuse of the computer, a problem of internet connection, resulting in an error on the part of the customer.

It is possible that the site and/or its content may be unavailable. This may be voluntary, such as a site update, or involuntary, such as server unavailability, a computer bug, a hacking attempt leading to a malfunction of the site, or any risk related to the use of the Internet. In all cases, We are free to determine the time of the interruption and We do not incur any liability.

We reserve the right to modify the content of this site at any time without notice.

We undertake to ensure that the photographic representation of the products on the online sales site is as faithful as possible to the products themselves, as well as to be as accurate as possible in the description of the products and to ensure the updating of the information published on the site.
However, it is possible that non-substantial differences between the photos of the products on the site and the products ordered may be perceived by the Customer, or that the information and descriptions of the products on the site do not correspond to the Customer’s expectations. In this case, our responsibility will not be engaged.

The product offers, promotional offers, and prices are likely to vary between the online sales site and the store. No claim on this subject will be accepted for a product purchased either on the site or in-store.

The communication from us to the Customer will be done by e-mail, it is possible that our messages go to the Customer’s junk mail. We kindly ask the Customer to always check their junk mail.

We reserve the right to use cookies.

A cookie is a non-malicious computer file containing several data such as the name of the server that deposited it, an identifier in the form of a unique number, and possibly an expiration date. It is sent to the Customer’s computer or other electronic support (tablet, Smartphone, etc.) and stored on their hard disk, during their first visit to the site. Its job is to notify the site when the Client returns and to help the site analyze the Client’s use of the site.

Cookies are likely to memorize and record information relating to the navigation of the Customer such as their identity which is known thanks to their e-mail address and password, the contents of their basket, the time of visit, the number of pages viewed, the favourite tabs and other preferences so as to facilitate navigation on the site, to allow a better display of the site, to establish traffic statistics, to access certain functionalities, and to adapt the presentation of the site to the display preferences of the terminals in order to better understand the needs and habits of the Customer so that We can personalize the services offered on the site.

If the Customer has never registered or left any personal information on a site, the server simply knows that someone with their cookie has returned to the website. He doesn’t know anything else.

The Customer may deactivate and oppose the registration of cookies by changing the settings of their computer. In this case, deactivation may prevent the use of certain features of this site. The Customer may lose the conditions of access to certain services and any personalisation of the service offered to him on the site.

This website uses Google Analytics, a web analysis service provided by Google Inc. Google Analytics also uses cookies. The information generated by the cookie about the Customer’s use of the website and their IP address will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating the use of the website by the Customer, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate the Customer’s IP address with any other data held by Google. The Customer may also deactivate and oppose the registration of cookies by modifying the parameters of their computer, which as stated before may prevent the use of certain functionalities of this site.

By using this website, the Customer agrees to the terms and conditions of data processing by Google for the purposes described below.

To find out more about the means of controlling cookies, We invite the Customer to consult the CNIL website : https://www.cnil.fr/fr/recherche/cookies

The General Conditions of Sale comply with French law.

For any dispute, the Customer is invited to contact Godefroy SAS and Bombón de algodón for a resolution first of all, by e-mail or telephone. In the absence of agreement, any dispute will be subject to the jurisdiction of the French courts.

For any complaint, our customer service is at your disposal by e-mail at info@bombondealgodon.com or by phone at + 33 (0)6 66 70 30 51, Monday to Saturday, from 10 am to 8 pm.