For orders outside France, the import taxes or customs duties that apply in the country of destination are the responsibility of the customer.
Delivery is free for all orders from 100 € of purchase in Metropolitan France.
Delivery is free for all orders from 150 € of purchase in Europe.
Delivery to the store is free.
All orders will be processed within 3 to 5 working days.
Any order placed on a Saturday or Sunday will be processed the following Monday.
Any order placed after 8 pm or on a public holiday will be processed on the next working day.
Once your order has been placed and validated, you will automatically receive an order confirmation e-mail, summarising the contents of your order.
If you do not receive an order confirmation e-mail, please contact us by e-mail or telephone.
All orders are subject to our prior acceptance and are only definitively confirmed after the customer has received an e-mail confirming the dispatch of the product(s).
As soon as the order is handed over to the carrier, an e-mail confirming shipment will be sent to you with the invoice corresponding to the purchase, and the tracking number of the package.
The invoice is sent with the package.
You can find the invoice in your customer area in the “Orders” section by going to “My Account” at the top of the page.
You can create two addresses on your account, one address for delivery and one address for invoicing.
When you place your order, or at any time by entering your customer area in the “Addresses” section by going to “My Account” at the top of the page, you can modify them.
On the other hand, once the order has been paid for, you will no longer be able to modify the delivery address for this order.
Deliveries are provided through the services of Colissimo from La Poste France in Metropolitan France, Corsica and Monaco.
Your package is hand-delivered to you against signature or delivered to your mailbox.
The indicative delivery time is 48h (working days) and is subject to deposit limit times.
For orders outside of France, deliveries are provided by Colissimo international from La Poste France.
Your package is hand-delivered against signature.
The indicative delivery time is 3 to 8 working days depending on the geographical area.
In case of absence or if the size of the package does not allow it to be delivered to a mailbox, it will be made available to you at the post office to which you are attached. A delivery notice will be left in your mailbox and the package can be collected on presentation of a valid ID.
As soon as your package arrives at the post office, you will have 10 working days to collect it. After this period, the package will be returned to us.
If you have not picked up your package within 6 days at the post office, you will be informed by e-mail.
In case of absence or if the size of the package does not allow it to be delivered to a mailbox, it will be made available to you at the post office to which you are attached. A delivery notice will be left in your mailbox and the package can be collected on presentation of a valid ID..
As soon as the package arrives at the post office, you have 15 consecutive days from the day after the delivery notice is left to collect it. After this period, the parcel will be returned to us.
If a problem occurs on our part between the time of receipt of the order confirmation e-mail and the time of receipt of the e-mail confirming the dispatch of the order, which would result in a delay in delivery, we will contact you by e-mail to inform you of the situation. Either you will be offered an extension or you will be able to cancel the order.
If the delay in delivery is caused by the carrier, we cannot be held responsible.
If the parcel is returned to us because you have not picked it up within 10 or 15 days from the day following the date of deposit of the delivery notice, or because the delivery address you have given us is incorrect, the costs of resending the package will be borne by you.
You can also request a refund. In this case, please contact our customer service by e-mail or telephone. In the case of a refund, the shipping costs will not be reimbursed.